Legal

Privacy.Information pursuant to Art. 13 and 14 GDPR

This English version is provided for convenience. The German version is authoritative.

1. Controller

The controller within the meaning of the General Data Protection Regulation (GDPR) and other data protection provisions is:

Creativate Technologies GmbH

Lahnstraße 65

60326 Frankfurt am Main, Germany

Represented by its Managing Director Leonardo Bornhäußer

Email: contact@creativate.tech

Zulano is a service of Creativate Technologies GmbH.

Data protection officer: You can reach our data protection officer at privacy@creativate.tech. You can contact them with any questions about data protection and about exercising your rights.

2. Scope

This notice applies to the website www.zulano.io and also describes the processing on the related services api.zulano.io (catalogue), app.zulano.io, zfu.zulano.io and bau.zulano.io, insofar as you reach them from this website.

3. Hosting and server logs

The website is hosted by Amazon Web Services EMEA SARL in the Frankfurt am Main region (eu-central-1) and delivered via the Amazon CloudFront content delivery network. When the site is accessed, technically necessary access data are logged: IP address, date and time, requested address, HTTP status, amount of data transferred, referring page and browser and operating system identifiers.

Purpose
Delivering the site, operational security, defending against attacks and analysing errors
Legal basis
Art. 6(1)(f) GDPR — legitimate interest in secure and trouble-free operation
Retention
Deleted as soon as the data are no longer required for these purposes; no fixed period has been set at present
Recipients
Amazon Web Services EMEA SARL as processor

4. Cookies and local storage on this website

This website sets no analytics, advertising or tracking cookies and does not embed any third-party services for analytics purposes. Details are in the Cookie Policy.

4.1 Language choice (cookie zulano_lang)

When you open a page and when you switch the language, a cookie zulano_lang with the value “de” or “en” is set. It contains only this information and no identifier that makes a person recognisable. Validity: twelve months; on zulano.io it applies to all subdomains.

Purpose
Keeping your language choice for your next visit
Legal basis
Section 25(2) no. 2 TDDDG — strictly necessary for the service you have expressly requested; additionally Art. 6(1)(f) GDPR
Retention
12 months from being set; can be deleted in the browser at any time
Recipients
not disclosed

4.2 Notice about local storage

The notice at the bottom of the page records in your browser’s local storage (zulano_cookie_consent) that you have read it, so that it does not reappear on every visit. It does not set a cookie itself. As this website uses no services that require consent, it is not a consent banner: there is nothing to allow or refuse, so it only has one button to close it. You can show it again at any time via “Cookie settings” in the footer.

Purpose
Not showing the notice again after you have closed it
Legal basis
Section 25(2) no. 2 TDDDG — strictly necessary; additionally Art. 6(1)(f) GDPR
Retention
until you clear your browser data; no expiry date
Recipients
not disclosed — the value does not leave your browser

4.3 Fonts

The fonts used are bundled when the site is built and delivered from our own server. Visiting this website establishes no connection to Google or any other font provider; your IP address is not transmitted to them. This does not apply to the catalogue — see section 7.

5. Contact and appointment requests

Using the form at /kontaktyou can write to us or suggest a call. The following are transmitted: name, email address, optionally company and telephone number, your request, the “urgent” flag and — in appointment mode — the time slots you have chosen. The request is sent to a server at zfu.zulano.io and from there delivered by Amazon Simple Email Service (SES) to a mailbox of Creativate Technologies GmbH.

Purpose
Answering your request and arranging a call
Legal basis
Art. 6(1)(b) GDPR where the request concerns a contract or its initiation; otherwise Art. 6(1)(f) GDPR — legitimate interest in answering enquiries
Retention
until your request has been dealt with conclusively and no statutory retention obligations apply; no fixed period has been set at present
Recipients
Amazon Web Services EMEA SARL (hosting, SES) as processor

The form contains a field that is invisible to people, to fend off automated submissions. It is not evaluated if — as is usual for human input — it stays empty.

6. Trying the assistants for free (chat at /app)

On the page /app you can try the assistants without signing up. Your question and the conversation so far are sent to a server at app.zulano.io and passed on from there to AI providers to generate the answer.

Please do not enter personal data in the chat.

What you enter there is transmitted to service providers in the United States to generate the answer (see section 9). Please therefore avoid names, addresses, case numbers, health information and other details that make you or others identifiable. Describe your concern in general terms.

6.1 Content of the conversation

Only Groq, Inc. and OpenRouter, Inc., both based in the United States, are used to generate the answers. Google LLC, additionally named in section 8.4, is not used here.

Purpose
Answering your question and finding suitable services in the catalogue
Legal basis
Art. 6(1)(b) GDPR — performing the function you have requested; additionally Art. 6(1)(f) GDPR
Retention
Processing takes place to generate the answer; retention by the operator and the AI providers follows their terms and is not conclusively documented here
Recipients
Groq, Inc. and OpenRouter, Inc. (both US); Amazon Web Services EMEA SARL

6.2 Identifier and limit on questions

So that the free allowance is not used without limit, your browser stores a randomly generated identifier in local storage (zulano_sandbox_id). It consists of a random sequence, contains no information about you and is only sent to this service. In addition, your IP address is kept on the server for 24 hours in order to limit the number of requests.

Purpose
Preventing misuse and assigning the free allowance
Legal basis
Art. 6(1)(f) GDPR — legitimate interest in protection against excessive use
Retention
Identifier: until you clear your browser data · IP address: 24 hours plus one hour until automatic deletion
Recipients
Amazon Web Services EMEA SARL as processor

7. Catalogue (api.zulano.io)

The catalogue loads its fonts directly from fonts.googleapis.com. In doing so, your IP address is transmitted to Google Ireland Limited and possibly to Google LLC in the United States. This transmission happens automatically when the catalogue is opened, before you can influence it.

Purpose
Displaying the page in the intended fonts
Legal basis
Art. 6(1)(f) GDPR — legitimate interest in a consistent display. Note: switching this to local delivery is planned.
Retention
no storage by us; Google's terms apply to processing at Google
Recipients
Google Ireland Limited, Ireland; Google LLC, US

This embedding does not exist on this website (www.zulano.io) — the fonts are delivered from our own server here (section 4.3).

8. Applications at zfu.zulano.io and bau.zulano.io

8.1 User account

An account is required for the application assistants. Sign-in runs via Amazon Cognito; email address and password are collected, and confirmation takes place via a code sent by email. Passwords are stored only as hash values.

Purpose
Creating the account, signing in, assigning your applications
Legal basis
Art. 6(1)(b) GDPR — performance of the user agreement
Retention
for the lifetime of the account; after its deletion the data are removed unless statutory retention obligations apply
Recipients
Amazon Web Services EMEA SARL as processor

8.2 Application data

The information you enter into an application is stored in a database (Amazon DynamoDB) in the Frankfurt am Main region.

Purpose
Creating, saving and outputting the application as a document
Legal basis
Art. 6(1)(b) GDPR
Retention
for the lifetime of the account; after its deletion the data are removed unless statutory retention obligations apply
Recipients
Amazon Web Services EMEA SARL as processor

8.3 Intermediate state in the building assistant

The building assistant keeps your intermediate state exclusively in your browser’s local storage. This information is not transmitted to a server; it stays on your device until you clear your browser data.

8.4 AI support in the assistant

To suggest and fill in application fields, to check your information for completeness and to analyse web addresses you provide, your input is transmitted to AI providers: Groq, Inc., OpenRouter, Inc. and Google LLC (Gemini model). All three are based in the United States; this is therefore a transfer to a third country (see section 9). Here, too, please only enter the information required for the application.

Purpose
Suggesting and filling in application fields, checking information for completeness, analysing web addresses provided
Legal basis
Art. 6(1)(b) GDPR — performing the function you have requested
Retention
Processing to generate the answer; retention by the providers follows their terms
Recipients
Groq, Inc., OpenRouter, Inc. and Google LLC (all US)

8.5 Payment processing

Where a paid service is offered and booked by you, payment is processed by Stripe Payments Europe, Limited, Ireland. Your payment details — such as card number or bank details — are entered directly at Stripe and not transmitted to us; we only receive the information whether the payment was successful. As long as no paid service is booked, this processing does not take place.

Purpose
Processing a payment you have instructed
Legal basis
Art. 6(1)(b) GDPR
Retention
in accordance with the retention periods under commercial and tax law
Recipients
Stripe Payments Europe, Limited, Ireland

9. Transfers to third countries

The AI providers used are based in the United States. With every request, the content you enter is transmitted there:

  • Groq, Inc. and OpenRouter, Inc. — when trying the service at /app (section 6) and in the application assistants (section 8.4)
  • Google LLC (Gemini model) — only in the application assistants (section 8.4), not when trying the service at /app

For the United States, an adequacy decision of the European Commission exists only for companies certified under the EU-US Data Privacy Framework. Where a provider is not certified, the transfer is based on the European Commission’s standard contractual clauses under Art. 46(2)(c) GDPR.

Despite these safeguards, it cannot be ruled out that US authorities access the transmitted data and that you have no legal remedies comparable to those in the European Union. Please therefore do not enter personal data into the AI-supported functions.

Embedding the fonts in the catalogue (section 7) can also trigger a transfer to Google LLC in the United States.

10. Overview of recipients

10.1 Used by Zulano

RecipientPurposeLocation
Amazon Web Services EMEA SARLHosting, delivery (CloudFront), database (DynamoDB), accounts (Cognito), email (SES)EU — Frankfurt am Main
Groq, Inc.AI requests at /app and in the application assistantsUS
OpenRouter, Inc.AI requests at /app and in the application assistantsUS
Google LLCAI requests in the application assistants (Gemini)US
Google Ireland Limited / Google LLCFonts in the catalogue (api.zulano.io)Ireland / US
Stripe Payments Europe, LimitedPayment processing, if bookedIreland

10.2 Other sub-processors of Creativate Technologies GmbH

The following service providers are part of the shared infrastructure of Creativate Technologies GmbH and are listed in its data processing agreement. At Zulano they currently receive no data. If that changes, this notice will be updated beforehand.

RecipientPurposeLocation
AnthropicAI language model (Claude)US
OpenAIAI language model (GPT)US
HuggingFaceML model hosting and inferenceEU / US
HubSpotCRM and marketing automationEU — Germany

11. Your rights

You have the right to:

  • access the data processed about you (Art. 15 GDPR)
  • rectification of inaccurate data (Art. 16 GDPR)
  • erasure (Art. 17 GDPR)
  • restriction of processing (Art. 18 GDPR)
  • data portability (Art. 20 GDPR)
  • object to processing based on a legitimate interest (Art. 21 GDPR)
  • withdraw consent given, with effect for the future (Art. 7(3) GDPR)

An informal message to our data protection officer at privacy@creativate.tech is sufficient to exercise these rights.

12. Right to lodge a complaint with a supervisory authority

Irrespective of this, you can lodge a complaint with a data protection supervisory authority (Art. 77 GDPR), in particular in the member state of your habitual residence, your place of work or the place of the alleged infringement. The authority responsible for Creativate Technologies GmbH is:

Der Hessische Beauftragte für Datenschutz und Informationsfreiheit

Gustav-Stresemann-Ring 1

65189 Wiesbaden, Germany

13. Data security

Transmission between your browser and our servers is encrypted with TLS throughout. Passwords are stored only as hash values. Access to stored application data is restricted to signed-in users.

14. No automated decision-making

No automated decision-making, including profiling, within the meaning of Art. 22 GDPR takes place. The AI-supported functions produce suggestions and draft texts; you decide yourself how to use them.

Last updated: 20 October 2026 · This notice is updated when the services or the legal situation change.